Refund policy

We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened and unused condition. Please follow these steps to return your goods to ebo:

1. Please email us at contact@ebobeauty.com to inform us that you wish to return an item and whether you would like a refund, replacement or exchange. Please provide us with your customer order number, which is found on the email confirming your order, and details of the item you wish to return.

2. Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) to ebo beauty c/o Ready Steady Solutions, Unit 8 Blythe Farm, Llanwnda, LL54 5TG.

3. All returned goods will be examined upon receipt because for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and notify you by email once your refund, replacement or exchange has been processed.

During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed. Your payment for the goods will be refunded as soon as possible by the original payment method, no later than 30 days after we have received the goods. Please note that delivery charges are not refunded. Your statutory rights are not affected.

In the unlikely event that you dislike or experience reaction to one of our products, please email contact@ebobeauty.com.

Other Queries: If none of the above has answered your query please email us at contact@ebobeauty.com.